"Why can't I just email Frederic directly like I used to be able to do?"
We recently came to the conclusion that most of our customer service time was spent on e-mail and deleting spam.
We also realized that a lot of e-mail responses to customers were getting lost (either not making it, or getting filtered by spam filtered once they got to us).
In order to serve you better, we've decided to switch to a new "ticket" system, which we are very happy about. Please visit The Support Desk to get help.
This is a win-win situation, because it makes sure your important issues are answered while allowing us to free time to give you more powerful content and new products.